Return & Refund Policy

Effective Date: March 5, 2025

At Renewable Solar Grid, we strive to provide high-quality solar energy products and services. If you are not satisfied with your purchase, our return and refund policy outlines the conditions under which returns and refunds are accepted.

1. Eligibility for Returns

1.1 Time Frame

Returns must be requested within 30 days from the date of purchase. Any return requests beyond this period will not be accepted.

1.2 Condition of Products

To be eligible for a return, the item must be:

• Unused and in the same condition as received.
• In its original packaging with all accessories and manuals.
• Free from damage caused by misuse, mishandling, or improper installation.

1.3 Non-Returnable Items

The following items are not eligible for return:

• Customized or special-order products.
• Products damaged due to improper installation or use.
• Items marked as “Final Sale” or “Non-Returnable.”

2. Refund Process

2.1 Refund Approval

Once we receive and inspect the returned item, we will notify you of the refund status. If approved, the refund will be processed to your original payment method.

2.2 Refund Timeline

Refunds typically take 5-10 business days to reflect in your account, depending on your payment provider.

2.3 Partial Refunds

In certain cases, only partial refunds may be granted, such as:

• Items with missing accessories or damaged packaging.
• Returns requested after the 30-day window but within a reasonable timeframe.

3. Return Shipping

3.1 Who Covers the Shipping Cost?

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

3.2 Shipping Address for Returns

All returns should be shipped to:

Renewable Solar Grid
73800 Overseas Hwy, Islamorada, FL 33036, USA

3.3 Damaged or Lost Returns

We recommend using a trackable shipping method. We are not responsible for lost or damaged returns during transit.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us with details and supporting images.

5. Cancellations

Orders can be canceled within 24 hours of purchase. Once an order is processed and shipped, it cannot be canceled.

6. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: customer@renewablesolargrid.com

Phone: (305) 664-5612